General Sales Conditions

1. The purpose of these General Terms and Conditions of Sale is to establish the regulations governing the sale of goods by Rohrwerk Maxhütte Polska Sp. z o.o. to any customer within the EU.

2. The General Terms and Conditions of Sale shall be applicable to any contract, be it sale, delivery, service provision, order fulfilment or any other contract of similar nature, unless the Parties specify in writing, under penalty of nullity in law, that the General Terms and Conditions of Sale, in whole or in part, do not apply.

3. The Purchaser may examine the entirety of the General Sale Conditions on the Vendor's website at www.rohrwerkmaxhuette.pl, and in the event of any uncertainties, the buyer may pose inquiries and seek explanations.

4. The Purchaser has the entitlement to demand information on the products available for sale from the Vendor, which includes the prices. In response to the enquiry, the Seller must provide complete and detailed information, insofar as it is not protected by trade secrets or know-how. Both the enquiry and the information provided do not represent an offer under the Civil Code and are not binding for either party.

5. Placing an order by the Purchaser is binding for them, but it is not binding for the Seller. To be considered valid, the Seller must confirm acceptance of the order for execution. The lack of a response from the Seller does not imply tacit approval of the order for fulfilment.

6. The order confirmation includes a detailed description of the ordered products as well as the terms of delivery, payment, etc. It may be sent to the Buyer via registered post, fax, or email. The confirmation of order acceptance is binding for both parties.

7. An order shall be deemed completed within a tolerance of -5% / +10% of the quantity of goods confirmed for completion (in tonnes, pieces, running metres). Delivery of the subject of the order shall always be at the Buyer's expense, unless otherwise specified in the order confirmation.

8. A difference in quantity (in metres or kilograms) of +/-1.5% of the quantity indicated in the sales document will not be considered as grounds for complaint.

9. If the Buyer fails to collect the goods, for reasons not caused by the Seller, within 7 working days from the date of being notified of the availability of the goods, the Buyer will be charged for storage costs. The charge will be 0.2% of the value of the goods for each day of delay beyond 7 days, but not exceeding 65% of the value of the goods. In the event of such circumstances, the Seller retains the prerogative to halt the fulfilment of the pending orders without incurring any penalties for the omission or delay of other deliveries.

10. If the purchaser fails to collect the goods in due time, then the risk of accidental loss or damage to the goods shall be passed to the purchaser on the day following that on which the collection deadline falls.

11. If the Buyer fails to make the payment within the specified time or exceeds the trade credit limit, the Seller reserves the right to withhold further orders.

12. Filing a complaint does not release the Buyer from his payment obligation for the delivery item.

13. The goods shall remain the property of the Seller until the day on which the Buyer has paid the full price.

14. An order may only be withdrawn in whole or in part with the consent of the Seller, expressed in writing under penalty of nullity in law.

15. The Seller shall only be liable to the Purchaser for damage caused by the Seller's wilful misconduct.

16. In matters not regulated by these General Terms and Conditions of Sale, the provisions of the Civil Code shall be applied accordingly.